Balance not updating?

Always reload the page if you feel your balance is not correct. Also remember that we pull cryptocurrency prices on a 15 minute interval for Free Trial users. This means that our cryptocurrency prices are not as accurate as a real trading exchange. Basic Level and Pro Trader subscriptions get much more precise price data.

Check your Trade History page. Things should add up correctly. You can download your trade history to a CSV file for importing to Excel or Google Sheets. Using a spreadsheet tool will allow you to perform more detailed calculations on your trades. If you spot something that doesn’t look right, please use the Contact Us form to let our support team know about it.

Try the EXPORT feature