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We offer a variety of support options depending on your subscription level:
Basic Level Subscription
Feel free to use the Contact Us form and include the email address that you registered with. We will try to get back to you in a timely manner.We also encourage you to check out the Discord server. As our community grows, we hope it will provide an opportunity for our users to connect with each other and share their knoweldge of our platform, as well as crypto in general.
Swing Trader Subscription
Swing Trader users can use the Contact Us form and include the email address that you registered with. We will prioritize your request and get back to you within 4 hours.We also encourage you to check out the Discord server. As this server grows in popularity, we will encourage the community to share trading strategies and other suggestions to enhance the chart.observer experience.
Day Trader Subscription
Day Trader subscription holders have a VIP dedicated support channel in the Discord server as well as through our Contact Us form. Our resposne time commitment to Pro Trader subscribers is 2 hours. We also offer help with authoring connecting your trading bots, using Pinescript for the Tradingview platform.
Influencer Subscription
Influencers have the same support options as Day Traders, plus you receive a priority phone number to text or call our founders.
Please remember that the opinions of any user on our Discord server are their own and do not necessarily represent the views of Chart Observer.